This Livingston customer was understandably cautious about another sofa clean. After a previous company’s visit, the sofa had dried looking dirty. We discussed that concern before starting and explained how we would manage the cleaning and drying stages.
The cleaning approach
We cleaned the sofa using a detergent-free cleaner. After cleaning, we began drying the upholstery, then applied an encapsulation treatment to help reduce the risk of the dirty-looking finish the customer had experienced before.
Reassurance after the visit
We reminded the customer that our work is covered by a seven-day guarantee, so they could get back in touch if they had concerns once the sofa had fully dried. Drying and final appearance depend on the fabric and its condition; this account describes the steps taken on this particular job.
Related: Cleaning in Livingston · Sofa cleaning
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